AI Chatbot
AI Chatbot with Multichannel, Multimodel and Multimedia based on the fundational capabilities of Hua Zang LLM
Service Content
Simple and Repetitive Questions (80%)
Scenario-oriented Interaction Trends
Include After-sales Service and Other Services
Customer Service Personnel
High Mobility of Service Personnel
High Training Costs
Unstable Operation Efficiency
User Demands
Get Services, Anytime and Anywhere
More Demands for Personalized Services
AI Trends
Rapid Development of AI
Machine Learning
Data Value Mining
Life Cycle Management of External Service to Customers
Recruitment of New Customer
Information Collection
Commodity Consultation
Policy Advisory
Service Recommendation
Intelligent Shopping-guide
Knowledge Q & A
Precise Push
Customer Retention
Information Acquisition
Identity Verification
Member Registration
Appointment Guidance
Transaction
Business Handling
Order Management
Points Management
Logistics Query
Return Bisit
Return Visit for Satisfaction
Questionnaires
Service Research
Complaints and Suggestions
Customer Care
Intelligent Customer Service
After-sale Service
Precise Recommendation
Activity Sharing
Continuation of Services
Internal Service to Organizations, Departments and Employees
Recruitment Assistant
Induction Assiatant
Training Assistant
Policy Q & A
Administrative Assistant
Financial Assistant
HR Assistant
IT Assistant
Attendance Assistant
Business Travel Assistant
Expense Reimbursement Assistant
Legal Assistant
Organizational Care
Employee Interview
Process Consulting
Exit Interview
Process automatic drawing and simple setup make it easy to learn and use
Automatically process build up and integrate 0 code / low code to create easy-to-use AI!
20 years of professional knowledge accumulation and rich usecases make it easy-to-use
Use abundant industry knowledge and rich usecases to build know how AI!
Accurate intention identification and efficient operation to make it reliable to use
Support various algorithms and reach 98% of recognition accuracy to create a reassuring AI!
Cost Savings
20,000 per year · person
Operation and Maintenance Difficulty
60%
Capacity Improvement
50%
Service Time
24/7
An International Bank
Bank Outlets
Platforms
Mobile App
Agents
Service Mode
Human-machine Collaboration
24/7 Online Service to Improve Customer Satisfaction.
Omni-channel knowledge atomized management to ensure service quality and consistency.
The average volumes of daily interaction reaches more than 40,000, handing over simple and repetitive consulting work to iBot, and enables customer managers to focus on high-value customes.
Support PC end, Wechat, enterprise apps and other terminals, accessing to service anywhere.
Externally, serve customers through human-machine collaboration; internally, assist agents to reduce AHT.
Know all business, capapble of grasping company's financial situations at any time and anywhere, and understand the real-time progress and status of payment and documents under trading terms.
An ICT Provider
Covering All Departments
After the HR robot was launched in April 2015, the total service capacity increased by 25%, and the proportion of employees answering phones and receiving e-mails decreased by 27.2%.
Since the IT hotline robot was launched in April 2015, the proportion of robot services (robot services/effective services) has exceeded 50%.
